Aura Prime Real Estate

Last Updated: September 2026

1. Introduction & Scope

This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of transactions and refund of monies related to services and property sales facilitated by Aura Prime Real Estate (“we,” “our,” or “us”), a licensed real estate brokerage and consultancy operating in Dubai, United Arab Emirates.

Given the regulated nature of Dubai’s property market under the Dubai Land Department (DLD) and the Real Estate Regulatory Agency (RERA), cancellation and refund processes are governed by statutory guidelines and vary depending on the transaction type.

2. Off-Plan Property Reservations

  • Developer Booking Deposits & EOIs:

    • All initial reservation deposits, booking fees, and Expressions of Interest (EOI) paid directly to developers or deposited into designated Escrow Accounts are governed solely by the terms and conditions outlined in the developer’s reservation form and Sales and Purchase Agreement (SPA).

    • Aura Prime operates as an authorized sales advisor and brokerage; we do not retain property purchase funds. Consequently, all cancellation or refund requests must be processed through and evaluated by the relevant developer in accordance with RERA regulations and the signed agreements.

  • Pre-SPA Cancellation:

    • If a buyer requests cancellation prior to executing the official SPA, refund eligibility depends strictly on the master developer’s policy. In many instances, initial reservation tokens are either non-refundable or subject to standard administrative deductions.

3. Secondary Market & Resale Transactions

  • Unified Sale Contracts (Form F / MOU):

    • When executing a Form F agreement for ready properties, a security deposit cheque is lodged with the authorized broker or escrow in accordance with Dubai Land Department regulations.

    • If the buyer defaults or terminates the agreement without legal cause or breach by the seller, the deposit is typically forfeited to the seller as liquidated damages.

    • If the seller defaults or fails to transfer the property title according to agreed terms, the full security deposit is refunded to the buyer per the terms of the signed contract.

4. Leasing & Tenancy Transactions

  • Holding Deposits:

    • Holding deposits submitted to reserve a residential or commercial rental unit represent a binding commitment.

    • If a tenant withdraws after reserving the property, the deposit may be retained in full or part by the landlord to compensate for lost rental opportunities.

    • Once the tenancy agreement is finalized and registered with Ejari, early termination terms are strictly governed by Dubai Tenancy Law and the specific terms stated within the tenancy contract.

5. Brokerage Commissions & Advisory Fees

  • Commission Entitlement: Brokerage fees payable to Aura Prime are deemed earned upon successful closure of the deal, execution of binding contracts, or issuance of the Title Deed / Initial Contract of Sale (Oqood).

  • Non-Refundability: Professional agency commissions are strictly non-refundable once the transaction has been executed and brokerage obligations have been fulfilled.

  • Incomplete Transactions: If a transaction fails to close prior to contract finalization due to developer withdrawal or circumstances beyond the client’s control, applicable service fees will be handled according to the specific written brokerage agreement.

6. Consultations & Advisory Services

  • All preliminary property advisory sessions, investment consultations, and developer site visits provided by Aura Prime are complimentary with no financial obligation.

  • For bespoke paid advisory or portfolio management engagements, cancellations submitted in writing within 24 hours of agreement (prior to work commencement) will receive a full refund, less applicable banking transaction charges.

7. Refund Request Procedure & Timelines

  • All cancellation or refund inquiries must be submitted in writing via official email or through your assigned Aura Prime property consultant.

  • For eligible refunds managed directly by the company, approved funds will be returned to the client’s originating bank account within 7 to 14 business days, net of any international bank or payment gateway transfer fees.

8. Governing Law & Dispute Resolution

This policy is governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai and RERA arbitration procedures.

9. Contact Us

For any questions or clarification regarding this Cancellation & Refund Policy, please contact:

  • Company: Aura Prime Real Estate – Dubai, UAE

  • Phone / WhatsApp: +971 56 666 0569